Best for non-urgent issues and how-to questions.
Support
We’re here to keep your classrooms, customers, and games online. Choose the channel that matches your urgency and plan.
SLA highlights
- • Launch: Next business day response during local hours
- • Scale: Priority queue + shared Slack channel for launches
- • Enterprise: 24/7 critical hotline with <30 min response
Need a custom playbook? We’ll align on owners, timelines, and communication paths.
Phone
+61 423 606 381Escalate production issues; available for priority plans.
Slack
Shared channels for Scale & EnterpriseReal-time collaboration during launches and incidents.
Incident response
Severity matrix, expected timelines, and communication templates for your teams.
Rollout checklist
Preflight checks for mobile builds, voice routing, and AI guardrails before go-live.
Data & privacy
How we handle retention, residency, and consent across products.